Return&Refund

Every Valued customers,Sise hair pursuit only and all the time is your satisfaction, you are satisfied with the products, our service and so on. So if there is anything you are not happy with before your next buy, please feel free to let us help you, we are professional and your personal service.

Here are the situations that may cause disputes:

1. Item Not Received:

Delivery on the way:
1>Parcel seized by customs: It is buyer's duty to do customs clearance. So, you should contact the customs office to take your parcel once it has been seized. Please feel free to contact us If you need any documents to clear customs(such as invoice) .

2>Status of shipment stagnated for a long time: If status of the parcel stagnated for a long time, we advise you to contact your local DHL to check it for you, at the same time, we will ask our shipping agent to figure out what happened to your parcel. You can keep in touch with us until the parcel is delivered successfully.

Unsuccessful delivery

1>If the parcel is delivered unsuccessfully because of wrong address offered by buyer. We are not responsible for any loss caused

2>If the parcel is sent to a wrong address or lost by the shipping company, we can resend the parcel to you or offer you a refund. Item not as described: You are encouraged to open the parcel to check the item once it is delivered to your house. You should contact us within 15 days if you are not satisfied with the item.

2. Return/Refund
1> For no reason. If you want to return an item without any quality problem for exchange within 15 days once it is received,please remember when you return the hair ,first time contat us or send an email to this email address with your order number return entitled: service@Sisehair.com(notice : ensure the hair have not been used), then we will offer you the return address. But you are supposed to pay the shipping fee.

2> For quality problem. Please send us an email with your order number entitled if the item you received has any quality problem. such as: wrong color, wrong size, wrong style, and so on. It will be more persuasive if you attach a picture of the packing box containing the shipping information and a picture of the item you received in the email. We will look into the case once we receive your email, then offer you some solutions.

3.Order Cancelling
We can help you cancel the order for you if you contact us in time after your purchase.

1>If contact us within 24 hours after your payment finished, we won't charge the transaction fee.

2> If you contact us 24 hours after your purchase, and mean while your order haven't been shipped out (during holiday it may happen), then 5% of the order total will be charged as transaction and handling fee

3>Orders can't be canceled once the parcel is shipped out or we have already begun to custom the hair extension.

Kindly Reminder:
If you want to return it Within 15 days, Please keep the item in original condition, items have been used or washed is not allowed to return any more.

The "returned in the original condition" means:

1>Hair has NOT been washed, conditioned, installed, colored, bleached or worn.
2> Ties have NOT been cut and the hang tag is attached.

Should I contact you before exchanging my hair weaves?

1.Yeah, we will add notes to your order before package being returned, so please do not return the parcel before contacting us. Do pay attention you are supposed to pay the shipping fee which will be deducted from your payment.

2.Please write down your order number and other important information we give at the form on a sale card then send them back together. If you have any problem in understanding our return/refund policy, you can contact us by email, here is the email address: service@Sisehair.com

Returning Shipping Address: PS : (Before returning,please remember need contact us first time)

Gao.1105Room 11th Floor, Block A, Pengli Nanhua Business, Liaoyang East Road, Qingdao City Shandong Province China

Note: Please kindly contact service@Sisehair.com for Exchange or Refund Before Shipping the goods back, or it will not be guaranteed,thanks cooperation!